INTRODUCTION
Melia Travel shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, Cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Melia Travel, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Melia Travel. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Melia Travel warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, Melia Travel assumes no responsibility for actions relating to travel services beyond the control of Melia Travel or its employees. Melia Travel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Melia Travel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service. Melia Travel acts as a service bureau that provides value added service to Travelers. Melia Travel has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience Melia Travel has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. Melia Travel believes in 100% customer satisfaction. If you are dissatisfied for any reason, please contact Customer Care. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load. All content on this site has not been checked for accuracy or reliability, we disclaim any damages that may occur due to this information, and all users must ascertain the accuracy and reliability of this content themselves through other mediums. Melia Travel does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web site.
LIMITATIONS OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).
INDEMNIFICATION
All Users agree to protect and indemnify Melia Travel, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by: you or on your behalf in excess of the liability described above; or by third parties as a result of your breach of these Web Site Terms, Conditions and Notices or the documents referenced herein; your violation of any law or the rights of a third party; or your use of this Web site.
SITE USAGE AND TICKET PURCHASE
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities. All offers, prices, and conditions of sale may be subject to: change without notice advance purchase, eligibility, seating, or other limitations travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or other conditions/restrictions availability. Lower prices may be available. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage. A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the Fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.
REFUNDS
All our tickets, hotels and fees are NON-REFUNDABLE. At times if you have applied for refund with us, we do not guarantee the time period it may take for the refunds to be processed.
CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE IS NOT GUARANTEED.
CHANGES
Any changes made to the itinerary is restricted, all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. We advise that you purchase insurance.
FEES
In order to serve you better and for costs of automation, customer service, quality control, airline reporting, GDS scan costs, Fulfillment, Dispatch, and other related services, we charge a fee from 5 USD to 35 USD. These fees are always NON - REFUNDABLE.
OUR PROCESSING & SERVICE FEES
This assures a quality product as we strive to provide you with the finest level of service and pricing.
FARE CHANGES
At times even after the confirmation of a reservation the fare may change, we will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.After ticket issuance, change of dates is permitted up to 24 hours before departure for a fee of $250.00 plus fare difference if any. The new itinerary (to the same destination) must meet the minimum and maximum stay requirements of the original airfare
TICKET DELIVERY
If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Melia Travel will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges debited to the credit card holder's account as per rates published on our website. Melia Travel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the web-site.
CREDIT CARD PAYMENT TERMS
All credit cards must have verifiable US or Canadian billing address. IN RETURN FOR OUR ISSUANCE OF YOUR TICKET(S) WITH PAYMENT BY CREDIT CARD YOU AGREE THAT SHOULD THE CREDIT CARD COMPANY REFUSE TO MAKE PAYMENT, YOU ARE THEREBY OBLIGATED TO PAY INTRATOURS THE FULL AMOUNT YOU CHARGED WITHIN SIXTY DAYS OF DATE OF SAID REFUSAL. If you are using Third party credit card, cardholder must fill out and sign our specific form “cardholder is not a traveling passenger” and fax it to Melia Travel with a copy of Credit Card and Picture ID for fraud protection. If there is any issue with the Credit card, we will notify you within 24Hrs, by submitting the Credit Card; it automatically does not guarantee "Ticketing". Melia Travel bears no responsibility in the event your Credit card is not charged by Melia Travel. There can be number of reasons for which credit card may not have been charged by Melia Travel. Viz Airlines has not confirmed the booking, Fare has increased since payment information is submitted, insufficient funds available in the credit card etc. You are agreeing to reimburse the commissions back to Melia Travel if the client/traveler disputes the credit card payments. Melia Travel uses stringent safety measures for credit card payment processing. Fraudulent transactions if any, are reported to Airport Security, Airlines and other Federal and State organizations. You agree to be liable for any and all credit card payments disputes or other problems such as Fraud made to us or the supplier on behalf of your client. You agree to reimburse Melia Travel.com in cases of Fraud or Charge backs. Credit card transactions are authorized by user’s accepting terms and conditions or electronic signature.
TERMINATION
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
SCANS
If you abuse the system with numerous scans and not enough Ticketed bookings, we will terminate your agreement immediately.
BAGGAGE POLICY ON CONNECTING FLIGHTS
When there are 2 airlines involved for connecting flights then you may have to re-claim your bags at Connecting Airport and check in again for onward journey. You are also advised that in these cases if you have excess baggage, you will have to pay this twice, for each airline.
CREDIT CARD AUTHORIZATION FORMS
At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets, we may need a Credit Card Authorization form to be filled out by the card holder, we do NOT guarantee that the fares may be valid until we receive the credit card authorization form filled out. At times the tickets may be issued even if we have not received the form back. All issued tickets are NON REFUNDABLE.
AIRLINES SCHEDULE CHANGES
We encourage you to re-confirm your flight schedules with the airlines 72 hours prior to departure. Failing which we advise you to reconfirm your flight schedules at least 24 hours prior to your departure. These days many airlines make schedule changes due to reasons only known to them. Please note we shall make our best efforts to notify you of any such schedule changes. However it is not a guarantee that we shall be always able to make successful contact with you through phone or e-mail to deliver to you such important travel update. We do not own any liability for cancelled flights, flights that are missed or flights missed connection due to any scheduled changes.
HUMAN ERROR OR CUSTOMER SERVICE AGENT’S ERROR
If any of our agent makes a mistake or any human error is made we shall make every attempt to rectify any such errors. Melia Travel stands committed to provide compensation up to a maximum of entire service fees that Melia Travel has collected in addition to a $10 free coupon as redemption towards purchases from Melia Travel in the future.
ITINERARY RE-CONFIRMATION
It is the responsibility of the passenger who has booked with us online or has made booking over phone to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don’t agree, you are requested to immediately contact Melia Travel over phone not over 4 hours from the time booking is made. If we don’t hear from you within 4 hours we shall consider the booking you have made is acceptable to you and we don’t hold any liability thereafter for any changes whatsoever. You are requested to review and save the Itinerary with you.
AUTHORITY TO SEND COMMUNICATION
By approving this transaction you are authorizing Melia Travel.com to send you communication in the form of email, postal mail, instant messaging, phone call, text messaging and any other form of electronic or paper communication. This communication will be primarily for customer service and may include special offers from time to time.